Culture of Excellence Podcast | Lee Crockett

Why Strong Leadership Teams Still Struggle

Written by Lee Crockett | May 22, 2026 5:20:28 PM

Key takeaways:

  1. Strong Teams Can Still Struggle Together: Capable individuals do not automatically create a strong leadership team. Teams function as systems, and interaction changes behaviour and thinking.

  2. Interaction Shapes What Teams Can Think: The way people interact influences what the team is able to notice, discuss, and understand together.

  3. Pressure Narrows Team Thinking: Under pressure, teams move faster toward certainty, often closing down reflection, exploration, and deeper thinking too quickly.

  4. Repeated Interactions Become Invisible Patterns: Over time, recurring behaviours settle into roles. Eventually, these patterns feel normal.

  5. People Often Withhold More Than Words: When psychological safety weakens, people do not always disengage completely—they simply become more cautious, selective, and slower to contribute.

  6. Pressure Doesn’t Disappear — It Gets Redistributed: When teams avoid holding ambiguity or tension collectively, the emotional and cognitive load shifts onto a few highly capable individuals.

  7. Over-Carrying Weakens the System: Teams that rely too heavily on a few people may still function well outwardly, but they become more fragile because the system is being “held together” rather than strengthened.

  8. You Cannot Align What You Cannot See: The key leadership move is learning to notice the hidden interaction patterns shaping the team—because once patterns become visible, they become workable.

Why Strong Leadership Teams Still Struggle

Transcript

There’s a particular kind of meeting that looks successful.

The conversation moves. People contribute. Decisions are made. Nothing stalls, nothing breaks, and nothing feels uncomfortable enough to stop the flow.

If you walked out at the end of it, you’d probably say, “That worked.” And yet … a few days later, something returns.

Not as conflict. Not as disagreement. But as a kind of quiet uncertainty.

A question that shouldn’t need asking. A clarification that shouldn’t be necessary. A conversation that was finished, but somehow isn’t.

And the team finds itself, almost without noticing, doing the same work again.

In this episode, I want to explore something that sits underneath a lot of leadership frustration, but doesn’t often get described clearly.

Why leadership teams made up of capable, experienced people can still struggle to function cleanly as a team.

Not because the individuals are weak. But because of what happens when they come together.

The Limits of Individual Strength

Most leadership development is built around the individual. We focus on self-awareness. Communication. Decision-making. Emotional intelligence.

And all of that matters.

But there’s an assumption underneath it that often goes unchallenged—that if you improve the individual, you improve the team. And in isolation, that makes sense, but leadership teams are not collections of isolated individuals. They are systems.

And the moment people enter that system, something shifts. Not dramatically, but consistently.

A leader who is clear in one context becomes more tentative in another. Someone who is decisive individually becomes slower, or more cautious, when the group dynamic changes. Someone who would normally contribute freely begins to measure their input differently.

Not because they’ve changed as a person, but because the interaction is shaping what becomes possible.

How Interaction Shapes Thinking

One of the more subtle aspects of this is that interaction doesn’t just shape behaviour; it shapes thinking.

Karl Weick’s work on sensemaking helps explain why. He argued that meaning is not something individuals fully form and then communicate. It’s something that emerges through interaction, which means the way a team talks together influences what it is capable of thinking together.

You can see this happening in real time, if you slow down enough to notice it:

  • A point is made, and quickly reframed by someone else, slightly changing its meaning.

  • A question is asked, but before the group has had time to consider it, someone answers it—closing down the space for thinking.

  • A summary lands, and from that point on, the conversation follows that line, rather than exploring what else might have been there.

Under pressure, this narrowing happens even faster. As Kahneman’s work suggests, we default more quickly to fast, intuitive responses, especially in group settings where time and certainty feel compressed.

None of these moments feel significant on their own. But together, they begin to shape the direction of the team. And over time, they begin to shape what the team is capable of seeing.

Patterns That Settle In

When those interactions repeat, they become patterns. And once they become patterns, they start to feel normal.

A person becomes the one who restores clarity. Another becomes the one who carries tension. Someone else learns, quietly, when it’s worth contributing—and when it isn’t.

These roles are rarely assigned; they are formed. And once they are formed, they are reinforced.

Chris Argyris described something similar when he talked about defensive routines—patterns that allow groups to function without confronting what’s actually happening.

The team continues to operate. In many ways, it operates well. But the underlying pattern remains unexamined.

And because it remains unexamined, it becomes part of how the team understands itself.

When People Start Withholding More Than Words

There’s another layer here that is easier to miss.

It’s not just that people speak less—it’s that they begin to hold more back.

Amy Edmondson’s work on psychological safety helps explain why. When the perceived cost of speaking up is unclear—or slightly elevated—people don’t necessarily disengage completely.

They become more selective, they test the space, they offer less, they wait longer. And often, by the time they decide to contribute, the direction has already been set.

So what disappears is not participation entirely. It’s early contribution.

And that’s where much of a team’s thinking actually lives.

At the same time, as Zembylas points out in his work on emotion in leadership, emotional dynamics don’t disappear when they are not expressed—they get redistributed.

Tension gets carried. Uncertainty gets held. Frustration gets absorbed—usually by the same people.

And because that work is invisible, it rarely gets recognised as work at all.

When Pressure Moves Instead of Resolves

Pressure in leadership teams doesn’t disappear—it moves.

Some decisions require the group to sit with ambiguity. Some conversations require the group to hold tension. Some situations don’t have quick answers, and require people to stay with complexity longer than is comfortable.

But when that doesn’t happen collectively, the work shifts.

Ron Heifetz describes this as the displacement of adaptive work. Instead of being held by the system, it is carried by individuals, and usually the same individuals. The ones who are most capable, the ones who are most reliable, the ones who are least likely to let something fall.

And for a while, this works. The meeting runs smoothly, the decision gets made, the tension is contained. But the cost is not removed.

It is redistributed.

The Quiet Cost of Over-Carrying

Over time, something begins to change. Not suddenly, but gradually—the system starts to rely on that redistribution.

Certain people begin to carry more than the system should require. They hold the clarity. They hold the tension. They hold the continuity between conversations.

From the outside, this looks like strong leadership, and in moments, it is. But when it becomes the pattern, something more structural is happening.

The team is no longer holding itself. It is being held. And that distinction matters.

Because a system that is held together by individuals is always more fragile than it appears.

Andy Hargreaves and Dean Fink make this point clearly in their work on sustainable leadership. Sustainable systems depend on distributed capacity, not individual endurance. And when too much depends on too few, the system continues to function … but it does not strengthen.

This is also where coherence begins to weaken. As Fullan and Quinn argue, coherence is not alignment in the moment—it’s alignment that holds over time. And when teams rely on individuals to restore clarity repeatedly, that coherence never fully stabilises.

Seeing Interaction Differently (Upgraded)

So the shift here is not simply to work harder, or communicate more clearly, or make better decisions.

Those things matter, but they don’t change the system on their own. The more important shift is where you place your attention—not just on what is being said, but on what is happening between people.

And this is where it becomes more practical than it might first sound.

If you were to sit in your next leadership meeting with that lens in mind, you might start to notice things that were always there, but not fully seen.

Who tends to move the conversation first—and how quickly that sets direction.

Who brings the discussion to a close—and at what point others stop exploring.

Who quietly re-explains decisions afterwards, because the clarity didn’t quite hold in the room.

Who carries tension that the group doesn’t stay with.

And who begins to contribute less—not because they have less to offer, but because the interaction no longer creates space for it.

These are not behaviours to judge. They are patterns to notice.

And once you can see them, something shifts.

You are no longer trying to improve individuals in isolation.

You are starting to understand what the system itself is producing.

Reflection

Everything in this conversation comes back to a simple idea: You cannot align what you cannot see.

And many leadership teams are trying to align around goals, priorities, and decisions … while the interaction shaping those decisions remains largely invisible.

So the question may not be: “What do we need to improve?”

But: “What keeps happening here that we’ve stopped noticing?”

Because once a pattern becomes visible, it becomes something the team can work with.

Until then, it simply shapes everything.

 

If this is something you are starting to recognise in your own leadership, I will include a link in the description where you can explore the Leadership Archetypes framework in more detail.

And if you want to look more closely at what might be happening in your own team, I also offer a Leadership Pressure Diagnostic — a focused conversation to help make those patterns visible before they quietly become the way everything works.

Leadership Archetypes framework

Leadership Pressure Diagnostic